32 Ocean St, Pagewood NSW 2035
02 9316 8382
32 Ocean St, Pagewood NSW 2035
02 9316 8382Audi Service & Repairs

Our Full Audi Services in Sydney
We have been servicing Audis at our Pagewood workshop since 1999, and European cars for a great deal longer than that. The workshop is NRMA Approved and ATE accredited, ARC licensed for air conditioning work, and an authorised NSW inspection station. For an Audi owner that adds up to one place that can service the car, diagnose it properly when something is wrong, and handle the annual rego inspection without sending you elsewhere.
We are not a dealership and we are not a general workshop. Audi, BMW, Mercedes-Benz, Volkswagen, Mini, Alfa Romeo and Skoda come through here every day, so the equipment, the parts supply and the experience all point at the same kind of car.
The Audi service schedule
Audi sets a scheduled service every 15,000 km or 12 months, whichever comes first, based on an average of around 15,000 km a year. Your car will tell you when one is due through the service interval display. Every second service is the larger one, and a number of other items fall due at their own intervals on top of that. We carry all of it out as logbook servicing to schedule, with the book stamped.
| Service item | Interval | Applies to |
|---|---|---|
| Oil change service | 15,000 km or 12 months | All TFSI and TDI |
| Inspection with oil change service | 30,000 km or 24 months | All TFSI and TDI |
| Dust and pollen (cabin) filter | 30,000 km or 24 months | All models |
| Air filter element | 30,000 km | All TFSI and TDI |
| Brake fluid | 24 months | All models |
| Spark plugs | 60,000 km or 72 months | All TFSI |
| Ribbed V-belt | 60,000 km | All TFSI and TDI |
| Fuel filter | 60,000 km | All TDI |
Beyond those, individual models carry their own items. Timing belts, gearbox oil, Haldex coupling oil, sports differential oil and particulate filter checks all depend on which engine and driveline your car has. Each model page below sets out what applies to that car.
What is included at each service
At every oil change service, due at 15,000 km or 12 months:
- Engine oil and oil filter replaced with oil meeting the Audi specification for your engine
- Full vehicle inspection, with the results written up for you rather than summarised verbally
- Logbook stamped for the oil change service
- Service interval display reset using manufacturer-level diagnostic tools
At every inspection with oil change service, due at 30,000 km or 24 months:
- Everything in the oil change service above
- Dust and pollen (cabin) filter replaced
- Brake fluid replaced, which Audi schedules on time rather than distance at 24 months
- Any additional items that fall due at that distance for your engine
The inspection itself is not a glance over the car. Audi specifies what it covers, and it runs to thirteen separate checks:
- Windscreen and body, checked for damage
- Windscreen wipers and washers, function checked and washers topped up
- Horn, seat belts and interior and exterior lighting, checked for damage and operation
- Battery condition tested and the result recorded
- Engine, ancillaries, cooling and fuel systems, checked for leaks, levels and damage
- Underbody and exhaust system, checked for fitment and damage
- Gearbox, final drive, steering and suspension, checked for play, leaks and damage
- Wheels and tyres, condition checked, tread depth recorded and pressures adjusted
- Tyre repair sealant expiry date checked where fitted
- Brakes, condition and fluid level checked and pad thickness recorded
- Brake pipes and hoses, checked for leaks and damage
- Service interval display reset
- Road test to confirm the work
Keeping your Audi warranty valid
Under Australian consumer law you do not need to return to the dealership to protect a new car warranty. What is required is that the car is serviced to the manufacturer schedule, using parts that meet or exceed the manufacturer specification, by a qualified workshop. Our manufacturer logbook service follows the Audi schedule set out above, uses genuine and OEM-quality parts, and stamps the book. That condition is part of the claim rather than fine print under it.
Diagnostics built for Audi, not for everything
A generic scan tool will read a fault code. It will not talk to the individual control modules in a modern Audi, run the manufacturer test routines, or code a replacement component so the car accepts it. Our European car diagnostics run on manufacturer-level equipment, which is the difference between knowing something is wrong and knowing what is wrong.
Audi models we service
We service the full Audi range. These pages cover the models we see most often, and each one sets out the intervals, the items specific to that car, and the faults that come up repeatedly.
- Audi A1 servicing, including the 120,000 km timing belt
- Audi A3 and S3 servicing, the model we see most often
- Audi A4 petrol and diesel, across several generations
- Audi A5 and cabriolet servicing
- Audi A6
- Audi A8
- Audi Q2 quattro servicing, including Haldex fluid
- Audi Q3
- Audi Q5 servicing, petrol and diesel
- Audi Q7
- Audi Q8
- Audi TT and TTS servicing, including the TT RS
If your model is not listed we still service it. Call and ask.
Booking an Audi service in Sydney
We are at 32 Ocean Street, Pagewood, about fifteen minutes from the CBD and an easy run from Randwick, Maroubra, Bondi Junction, Mascot and the inner west. Call (02) 9316 8382 or book a service online and we will confirm what your car is due for before you commit to anything. If a Pink Slip is due at the same time, our E-Safety Check page explains what that inspection covers.
Service your Audi with confidence at Platinum Automotive Care – We are the leading, independent European specialists in Sydney.
Frequently Asked Questions – Audi Service Sydney
Do you service all Audi models at your Sydney workshop?
Absolutely! At Platinum Automotive Care, we service the complete Audi range from the compact A1 right up to the flagship Q8. Our European specialist technicians have extensive experience across all Audi model lines including: A1, A3, A4, A5, A6, A8, TT, TT RS, TTS, Q2, Q3, Q5, Q7, and Q8. With our family-owned business operating since 1948, we’ve built expertise across generations of Audi engineering and understand the unique requirements of each model series.
Do I have to take my brand new Audi to an authorised dealership for servicing?
No, you don’t have to use an Audi dealership for your new car servicing. Platinum Automotive Care is an accredited auto care workshop authorised by the Motor Traders’ Association of NSW to conduct manufacturer’s logbook services. We can service your new Audi while keeping your statutory warranty validated and preserved. Our highly qualified Audi service specialists treat your car with the utmost respect and follow Audi’s prescribed service procedures exactly.
How often should I service my Audi in Sydney?
Most Audi models require servicing every 12 months or 15,000km, whichever comes first. However, this varies depending on your specific Audi model, engine type, and driving conditions. Performance models like TT RS and TTS may require more frequent attention. Our Audi specialists follow your vehicle’s service schedule precisely and will advise you on the optimal service intervals for your driving patterns and vehicle usage.
What are some common Audi problems you fix in Sydney?
Based on our decades of experience servicing Audis, we commonly address these issues: drive belt replacement, water pump replacement (especially on 2.0T engines), thermostat replacement, rocker cover gasket replacement, oxygen sensor replacement, air conditioning compressor issues, wiper blade replacement, battery replacement, brake pad and disc replacement, and various electrical system repairs. We provide honest diagnostics and only recommend necessary repairs.
Do you use genuine Audi parts for repairs and servicing?
Yes, we exclusively use genuine OEM Audi parts or factory-approved equivalent parts. This ensures compatibility with Audi’s precision German engineering, maintains your vehicle’s performance standards, and keeps your dealer warranty intact. Using genuine parts prevents problems caused by incompatible components and ensures your Audi operates as the engineers intended, avoiding uneconomical operation.
Do you have the right diagnostic equipment for modern Audi vehicles?
Absolutely. We use state-of-the-art Audi diagnostic scanning tools specifically designed for Audi’s complex electronic systems. Our advanced equipment can diagnose engine performance issues, transmission problems, fuel injector faults, throttle and airflow issues, electrical system problems, and more. If you have warning lights on your dashboard, we can quickly pinpoint and resolve the issue with precision diagnostics.
What’s included in an Audi logbook service at Platinum Automotive?
Our comprehensive Audi logbook service includes: premium synthetic engine oil and filter change, brake system inspection, battery load test and replacement if needed, coolant system check, comprehensive Audi diagnostic scan, lights and electrical system inspection, suspension and steering check, exhaust system inspection, tire condition and pressure check, air conditioning performance test, and all items specified in your Audi’s service schedule. We provide a detailed report of all work completed.
What makes Platinum Automotive different from other Audi mechanics in Sydney?
Our combination of heritage, expertise, and customer service sets us apart. As a family-owned business since 1948, we’ve built our reputation on our motto “Do it once and do it right.” Jason Mak personally oversees all work, ensuring the highest standards. We offer genuine OEM parts at competitive prices, faster turnaround times than dealerships, personalised service, and guaranteed workmanship. Our team specialises specifically in European vehicles, not general automotive work.
Do you perform eSafety inspections (pink slips) for Audi vehicles?
Yes, we’re authorised to perform eSafety inspections (pink slips) for all Audi models at our Pagewood workshop. If your Audi is more than 5 years old, annual eSafety inspections are required in NSW. These inspections are valid for 6 months and ensure your Audi meets all road safety and emissions standards. We can often combine this with your regular service for convenience.
How do I book an Audi service appointment at your Sydney workshop?
You can book your Audi service by calling us on (02) 9316 8382 or through our online booking system. We’re conveniently located in Pagewood, Eastern Sydney, making us accessible from inner Sydney and surrounding areas. Our friendly team will schedule your appointment, explain what your Audi needs based on its service history, and provide transparent pricing upfront.