Audi Service Sydney

Audi Service & Repairs

Audi Service & Audi Repairs

Our Full Audi Services in Sydney

We have been servicing Audis at our Pagewood workshop since 1999, and European cars for a great deal longer than that. The workshop is NRMA Approved and ATE accredited, ARC licensed for air conditioning work, and an authorised NSW inspection station. For an Audi owner that adds up to one place that can service the car, diagnose it properly when something is wrong, and handle the annual rego inspection without sending you elsewhere.

We are not a dealership and we are not a general workshop. Audi, BMW, Mercedes-Benz, Volkswagen, Mini, Alfa Romeo and Skoda come through here every day, so the equipment, the parts supply and the experience all point at the same kind of car.

The Audi service schedule

Audi sets a scheduled service every 15,000 km or 12 months, whichever comes first, based on an average of around 15,000 km a year. Your car will tell you when one is due through the service interval display. Every second service is the larger one, and a number of other items fall due at their own intervals on top of that. We carry all of it out as logbook servicing to schedule, with the book stamped.

Service item Interval Applies to
Oil change service 15,000 km or 12 months All TFSI and TDI
Inspection with oil change service 30,000 km or 24 months All TFSI and TDI
Dust and pollen (cabin) filter 30,000 km or 24 months All models
Air filter element 30,000 km All TFSI and TDI
Brake fluid 24 months All models
Spark plugs 60,000 km or 72 months All TFSI
Ribbed V-belt 60,000 km All TFSI and TDI
Fuel filter 60,000 km All TDI

Beyond those, individual models carry their own items. Timing belts, gearbox oil, Haldex coupling oil, sports differential oil and particulate filter checks all depend on which engine and driveline your car has. Each model page below sets out what applies to that car.

What is included at each service

At every oil change service, due at 15,000 km or 12 months:

  • Engine oil and oil filter replaced with oil meeting the Audi specification for your engine
  • Full vehicle inspection, with the results written up for you rather than summarised verbally
  • Logbook stamped for the oil change service
  • Service interval display reset using manufacturer-level diagnostic tools

At every inspection with oil change service, due at 30,000 km or 24 months:

  • Everything in the oil change service above
  • Dust and pollen (cabin) filter replaced
  • Brake fluid replaced, which Audi schedules on time rather than distance at 24 months
  • Any additional items that fall due at that distance for your engine

The inspection itself is not a glance over the car. Audi specifies what it covers, and it runs to thirteen separate checks:

  • Windscreen and body, checked for damage
  • Windscreen wipers and washers, function checked and washers topped up
  • Horn, seat belts and interior and exterior lighting, checked for damage and operation
  • Battery condition tested and the result recorded
  • Engine, ancillaries, cooling and fuel systems, checked for leaks, levels and damage
  • Underbody and exhaust system, checked for fitment and damage
  • Gearbox, final drive, steering and suspension, checked for play, leaks and damage
  • Wheels and tyres, condition checked, tread depth recorded and pressures adjusted
  • Tyre repair sealant expiry date checked where fitted
  • Brakes, condition and fluid level checked and pad thickness recorded
  • Brake pipes and hoses, checked for leaks and damage
  • Service interval display reset
  • Road test to confirm the work

Keeping your Audi warranty valid

Under Australian consumer law you do not need to return to the dealership to protect a new car warranty. What is required is that the car is serviced to the manufacturer schedule, using parts that meet or exceed the manufacturer specification, by a qualified workshop. Our manufacturer logbook service follows the Audi schedule set out above, uses genuine and OEM-quality parts, and stamps the book. That condition is part of the claim rather than fine print under it.

Diagnostics built for Audi, not for everything

A generic scan tool will read a fault code. It will not talk to the individual control modules in a modern Audi, run the manufacturer test routines, or code a replacement component so the car accepts it. Our European car diagnostics run on manufacturer-level equipment, which is the difference between knowing something is wrong and knowing what is wrong.

Audi models we service

We service the full Audi range. These pages cover the models we see most often, and each one sets out the intervals, the items specific to that car, and the faults that come up repeatedly.

If your model is not listed we still service it. Call and ask.

Booking an Audi service in Sydney

We are at 32 Ocean Street, Pagewood, about fifteen minutes from the CBD and an easy run from Randwick, Maroubra, Bondi Junction, Mascot and the inner west. Call (02) 9316 8382 or book a service online and we will confirm what your car is due for before you commit to anything. If a Pink Slip is due at the same time, our E-Safety Check page explains what that inspection covers.

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Service your Audi with confidence. Platinum Automotive Care is an independent European car specialist in Pagewood, in Sydney's eastern suburbs, servicing Audi every day.


Frequently Asked Questions – Audi Servicing

My Audi has a “Flexible Service” system. How often does it actually need maintenance?

Most modern Audi vehicles use sensors to monitor your driving style, oil quality, and component wear to trigger a dashboard alert. However, as a rule of thumb to protect your engine, a service is recommended every 12 months or 15,000 kilometres, whichever comes first.

How long does an Audi logbook service take?

Most routine Audi logbook services are completed on the same day, typically taking between 2 to 4 hours. However, the exact duration depends entirely on your specific model and the mileage interval required. When you book your vehicle in, our team will provide a clear time estimate so you can plan your day with confidence.

Will you stamp my logbook?

As a fully authorised, MTA-approved independent European specialist, we are certified to validate your Audi logbook services. We stamp your physical logbook or update your digital service history records precisely according to factory requirements, keeping your new car warranty 100% compliant and intact.

Can you reset the service light after the service?

We clear all reminders completely. Our workshop is equipped with state-of-the-art Audi diagnostic tools that allow us to clear standard dash alerts, reset “Inspection Due” reminders, and update internal systems just like a dealership. This service is automatically included with every maintenance package we perform.

Can you handle advanced diagnostics, or do I have to go to a dealer for that?

We are fully equipped with Audi diagnostic software. We can read error codes, diagnose complex electrical or mechanical faults, perform component adaptations, and reset deep-level “Inspection Due” reminders.

What are some common Audi problems you fix in Sydney?

Based on our decades of experience servicing Audis, we commonly address these issues: drive belt replacement, water pump replacement (especially on 2.0T engines), thermostat replacement, rocker cover gasket replacement, oxygen sensor replacement, air conditioning compressor issues, wiper blade replacement, battery replacement, brake pad and disc replacement, and various electrical system repairs. We provide honest diagnostics and only recommend necessary repairs.

Do you use genuine Audi parts for repairs and servicing

We exclusively use genuine OEM Audi parts or factory-approved equivalent parts. This ensures compatibility with Audi’s precision German engineering, maintains your vehicle’s performance standards, and keeps your dealer warranty intact. Using genuine parts prevents problems caused by incompatible components and ensures your Audi operates as the engineers intended, avoiding uneconomical operation.

Do you provide an upfront quote before starting work on my Audi?

We believe in complete transparency. Before we turn a single wrench, we will provide a quote for the service or repairs needed. If we discover any additional issues during our safety inspection, we will always call you to discuss it and get your explicit approval before proceeding.